By using our services or submitting your information through Facebook Lead Forms, Instagram Lead Ads, our website, or any other contact method, you agree to the terms outlined in this Privacy Policy.
01Information we collect
Information you provide directly
When you enquire about lessons, book a trial lesson, or contact us, you may provide:
- Name
- Phone number (for example your WhatsApp or mobile number)
- Email address (optional on our website’s enquiry form)
- The instrument you are interested in (piano or guzheng)
- Who the lessons are for (yourself, your child or someone else)
- Age group of the student
- Preferred lesson type (for example beginner, exam preparation or hobby)
- Any additional information you choose to submit
When you submit an enquiry, we may use the information you provide to manage your enquiry and communicate with you, including through WhatsApp.
Information collected automatically (website)
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type and version
- Device information
- Pages viewed
- Time spent on pages
- Cookies and similar tracking technologies
02How we use your information
We use your information only for legitimate business purposes, including:
- To contact you about lesson availability
- To arrange trial lessons
- To respond to enquiries, including by WhatsApp message to the number you provide
- To send important updates related to your lessons
- To improve our services and website
- For administrative and operational purposes
We do not use your information for unrelated marketing, and we do not sell your data.
04Data storage and security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
Personal information may be stored using email, website, communication and business management systems used by Cantus Silvae Music Studio and its service providers, including Facebook’s lead centre for enquiries made through Facebook or Instagram lead forms.
We keep your information only for as long as necessary to provide our services.
05Your rights
You may ask us at any time to:
- Give you access to the personal information we hold about you
- Correct inaccurate information
- Withdraw your consent
- Delete your personal data
To exercise your rights, please contact us through our contact page or by WhatsApp on +65 9729 7825 (opens WhatsApp in a new tab). We will respond within a reasonable timeframe.
06Children’s privacy
We teach children and collect only the limited information needed to arrange lessons.
We do not knowingly collect data directly from children without parental consent. All submissions about a child must be made by a parent or legal guardian.
07Links to third-party websites
Our website may contain links to external websites (for example social media). We are not responsible for the privacy practices of those sites.
08Updates to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.
Your continued use of our services indicates your acceptance of the updated policy.
09Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our contact page or by WhatsApp on +65 9729 7825 (opens WhatsApp in a new tab).
Cantus Silvae Music Studio, Singapore